Cancellation

We accept order cancellations before the product is shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to apply for a refund within 14 days from the date of delivery of the product.
To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging. To make a return, we need a receipt or proof of purchase. Ask our customer service to make sure that you are sending the package to the right address.

Notes

Custom-made or personalized products are not eligible for a 14-day refund.

If the return is caused by the consumer, the consumer should bear the shipping fee. The specific fee should be based on the express company you choose.

If the goods received are damaged or incorrect due to our reasons, the consumer does not have to bear the shipping fee for this reason. No restocking fee for consumer returns.;

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notifying you of receipt. We will also notify you if your return is approved or rejected. If approved, your refund will be processed and the funds will be automatically returned to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds (if applicable)

If you have not yet received your refund, first check your bank account again.

Then contact your credit card company, it may take some time for your refund to be officially posted. Then contact your bank, it often takes some time to process before your refund is posted. If you have done everything right and still have not received your refund, please contact us at support@diyustom.com. Please contact our Customer Service Department at support@diyustom.com for your return address.